1. Cancellation by Guest

• More than 7 days before check-in: Eligible for full refund (minus payment gateway charges).

• Between 3–7 days before check-in: 50% refund.

• Within 72 hours (3 days) of check-in: No refund.

• No-show or early checkout: No refund.

(If you want different numbers, tell me.)

2. Modification of Booking

• Date changes are allowed once, subject to room availability.

• Rate differences (if any) will apply.

3. Refund Processing Time

• Refunds will be processed within 7–10 working days through the original payment method.

4. Cancellation by the Resort

The Resort may cancel reservations due to:

• Maintenance or safety issues

• Natural calamities

• Government restrictions

• Overbooking errors

In such cases, guests will receive:

• Full refund OR

• Option to reschedule
  (No extra charges.)

5. Non-Refundable Bookings

If a booking was made under a “Non-Refundable” offer or promotional rate, no refunds apply.